BizOps owns the questions no single system can answer.
SixDegree connects contracts, usage, ownership, spend, dependencies, and alternatives in the same operational graph used by the Revenue Graph.
Same operational graph. An operations view of the relationships already connecting vendors, people, systems, work, and spend.
SalesforceRenewal in 62 days. Stage: commit.
Zendesk2 P1 open, oldest 11 days.
StripeTwo payment attempts failed.
MixpanelLogins down 24% over 30 days.
GongThe champion has been off the last four calls.
WorkdayAn employee left last quarter.- No systemThat all six are about the same customer, and that one of them caused the rest.
Every line is true. None of them is the answer.
How that question gets answered today.
Eight stops, and the last one is a person. Six hours later there is a slide. By the time it is presented, two of the facts on it have already changed.
The answer was never sitting in one of those systems. It exists in how they relate.
Which is why adding another system does not help, and why the work keeps landing on the same desk.
- 01SalesforcePull the strategic account list and the renewal dates.
- 02SpreadsheetPaste it. Add the columns the CRM does not have.
- 03ZendeskSearch each account for open escalations.
- 04
NetSuiteCheck whether the invoices actually cleared. - 05MixpanelPull 90 days of usage, one account at a time.
- 06GongSkim recent calls for anything about the champion.
- 07
SlackAsk Support what ZD-4471 actually is. - 08Three peopleAsk who owns this account now, and whether anyone told the customer.
The same question, answered in one sitting.
Nothing below is a new system of record. Every fact still lives where it always has. What changed is that the relationships between them are resolved, so the question can be followed rather than reassembled.
“Why did these strategic accounts go sideways?”
Asked in a Monday staff meeting. It sounds like one question. It is a question about five accounts, six systems, and at least four teams.
Start with movement rather than with a list of accounts. Every one of these changes is recorded somewhere. No two of them are recorded in the same place.
| Account | ARR | Function | What changed | Surfaced in | Owner |
|---|---|---|---|---|---|
| Halden Group | $780K | People | Account owner left the company. Unassigned 51 days. | Workday | None |
| Ferrell Industrial | $1.1M | Support | 3 P1 tickets open past SLA. | Zendesk | @nadia |
| Rowan Foods | $920K | Sales | Close date pushed twice this month. | Salesforce | @devin |
| Vantage Freight | $660K | Product | Weekly active users down 38%. | Mixpanel | @lena |
| Arbor Health | $640K | Finance | Invoice 41 days overdue. | NetSuite | None |
Five accounts moved. Five different systems raised the flag. Nobody was watching all five.
Halden Group is the one where more than one thing is true at once.
The board showed one change against this account. Pulling the account itself shows six more, each reported by a different function, each accurate in the system that reported it.
The health score is green because the person who would have moved it left 51 days ago.
Nothing here is overwritten to make the systems agree. Each observation keeps the system it came from.
- Renewal$780K contractedrenews in 62 daysSalesforce
- Account ownerCSM left the companyunassigned 51 daysWorkday
- Customer healthGreenlast reviewed 74 days ago
Gainsight - Support2 P1 openoldest 11 days, unassignedZendesk
- Billing$195K unpaid2 failed attempts, expired cardStripe
- Product usageLogins down 24% over 30 daysMixpanel
- ChampionRachel Ibarra off the last four calls34 daysGong
Read in order, the observations stop being six problems and become one. A People event removed the person who connected the other five, and every system carried on reporting correctly into a gap.
$780K renews in 62 days, with $195K already unpaid, and it is still forecast as commit.
This is the chain the graph walked to get there. Each node is owned by a system. The relations between them are owned by none of them.
- PersonA CSM left 51 days agoWorkday
was the owner of
AccountHalden Group, unassigned sinceSalesforcehas an open
Renewal$780K contracted, 62 days outSalesforceaccumulated
Escalation2 P1 open, nobody assignedZendeskwhile
Invoice$195K unpaid, card expiredStripeand
UsageLogins down 24% over 30 daysMixpaneladding up to
Revenue$780K exposed, still forecast as commitNot in any system
No single system contains this picture. SixDegree derives it from the systems that each own part of the truth.
Understand, then decide, then act.
SixDegree established what was happening. A person decided what should happen. The action carried the context with it, which is the part that usually goes missing between the two.
- The renewal gets an owner today.
- The new CSM opens the account with the escalations, the unpaid $195K, and the champion gap already attached. Nobody spends a morning rebuilding it.
- Finance retries against a person who still works there.
- The billing contact on the failed attempts left with the account owner. The graph already knows who replaced them.
- The P1s get prioritized against a renewal, not a queue position.
- Support sees $780K renewing in 62 days on a ticket that had been sorted by age.
- The same question finds four more accounts.
- Four other accounts lost their owner in the same reorg window. One incident turns out to be a class of problem.
- Salesforce knows the renewal.
- Zendesk knows the escalation.
- Stripe knows the failed payment.
- Workday knows who left.
- Gong knows the champion went quiet.
- Mixpanel knows the usage fell.
SixDegree knows they are about the same customer.
The answer lives between systems.
Each system stays authoritative for what it knows. Salesforce is still where the opportunity lives. Stripe is still where the payment happened. Nothing is copied into a new source of record and nothing is overwritten to force agreement.
SixDegree continuously resolves the entities and the relationships between those systems into one operational picture, and keeps the provenance attached so every fact can be traced back to the system that reported it.
You are already the integration layer.
The relationships between these systems already exist. They are held in someone's head, and they are reconstructed by hand every time a question is asked.
- Someone knows which version of the spreadsheet is current.
- Someone recognizes that two differently named accounts are the same customer.
- Someone remembers that the escalation and the renewal are related.
- Someone asks Finance what actually happened to the invoice.
- Someone asks Sales whether the champion is still there.
- Someone reconstructs the story before the meeting starts.
That someone is usually Business Operations. SixDegree turns that work into shared operational context, so it survives the next reorg and the next question.
The picture changes because the business changed.
Operational questions are about the business as it exists now, not as it existed when someone last exported it.
A CSM resigns
WorkdayFour accounts lose their owner, including two in a renewal window.
A card expires
StripeA paid account quietly stops being a paid account.
A champion stops attending
GongThe relationship behind a commit deal weakens before the stage does.
A P1 opens
ZendeskA renewal 62 days out becomes a different conversation.
A close date moves
SalesforceThe quarter changes shape, and so does what Finance should expect.
The questions that fall between systems.
Business Operations gets two kinds of question. Only one of them has a data model waiting for it.
“What was net revenue retention last quarter?”
Your warehouse answers this well. The metric is defined, the data is modeled, and the question was known in advance.
“Why are these renewals suddenly at risk?”
Nobody modeled the join between a departure, a failed invoice, and an open escalation. The relationship has to be discovered before it can be reported on.
From the CEO
Which strategic accounts changed materially this week?
SalesforceZendeskStripeMixpanelFrom the board deck
Where is revenue at risk that is not visible in the forecast?
SalesforceZendeskWorkdayFrom the QBR
Which customers are having problems with more than one team at once?
ZendeskNetSuiteMixpanelFrom Finance
Which renewals have risk signals that never reached the CRM?
GongStripeZendeskFrom the reorg
Where did ownership fall through the cracks?
WorkdaySalesforceGainsightFrom the CRO
What changed around our largest expansion opportunities?
SalesforceGongMixpanel
The same context your operators need is the context your agents need.
Your team compensates for stale records, conflicting definitions, and relationships that were never written down. That compensation is invisible until you ask software to do the same work.
An agent cannot reliably act on an account whose owner left, whose health score is 74 days old, and whose invoice status contradicts its stage. The picture has to be unambiguous first.
What changes for Business Operations
- Answer the question without assembling a war room.
- The evidence from every system is already traceable from one place, with the system that reported it named against each fact.
- Find relationships nobody modeled.
- A departure, an escalation, and a failed invoice become one story because the entities behind them resolve to the same customer.
- See what is true now.
- The picture changes when the business changes, rather than when someone next rebuilds the sheet.
- Turn the answer into action.
- The owner who has to respond receives the whole case, not a link to a dashboard and a question to work out for themselves.
Every function you get asked about is already a source.
SixDegree connects the systems each team already runs and resolves the entities and relationships between them. The warehouse stays where it is.
You see across functions because the graph does.
Revenue and Support work the same graph from their own side of it. When Support traces an escalation to a renewal, that is the relationship you needed for Act 3, resolved once rather than three times.
Bring the question you cannot answer.
We connect the systems your teams already run and walk your own version of this investigation, on your accounts.