One unowned bug. Three renewals at risk.
Your helpdesk shows five separate tickets. PagerDuty shows one incident. Your CRM shows three healthy renewals. SixDegree resolves them into one graph, so a breaching SLA traces to the bug behind it and the revenue it exposes, while there is still time to act.
Sound familiar?
SLA breaches pile up and nobody can see they all trace to the same incident.
A high-volume account sits on an SMB plan, and the entitlement mismatch only surfaces after CSAT cracks.
One unowned bug spawns tickets across three accounts, logged as three unrelated problems.
The renewal team never hears that the churn risk started as a support incident.
Act 1 — the SLA board
Ask in plain language. Get the board.
| Ticket | Account | Priority | SLA | Incident |
|---|---|---|---|---|
| ZD-4821 | Cascade Logistics | P1 | Breached | Sync Service |
| ZD-4830 | Cascade Logistics | P1 | Breached | Sync Service |
| ZD-4837 | Northwind | P2 | At risk | Sync Service |
| ZD-4840 | Cascade Logistics | P2 | At risk | Sync Service |
| ZD-4852 | Pinnacle Retail | P2 | At risk | Sync Service |
| ZD-4861 | Northwind | P3 | On track | Sync Service |
One incident, traced from the SLA board to the revenue it puts at risk.
A support lead opens SixDegree on a Monday. Three questions, in order. The graph connects the tickets, the incident, and the renewals.
The SLA board.
Act 1"What support tickets are about to breach SLA?" Twelve at risk, three already breached. Every one of them traces back to a single Sync Service incident.
ZendeskThe account drill-down.
Act 2"What is going on with Cascade Logistics from a support angle?" 6 open tickets, 3x their baseline. 2 SLA breaches, CSAT sliding. On an SMB plan doing enterprise volume: an entitlement mismatch.
Zendesk
Salesforce
StripeThe blast radius.
Act 3"Which PagerDuty incident has Zendesk tickets from more than one customer?" It is not just Cascade. One unowned bug in Sync Service, with tickets from three different accounts.
PagerDutyZendeskThe revenue exposure.
Act 3Those three accounts hold $1.2M ARR, and all three are inside their renewal window. A support incident is now a revenue incident, with an owner and a deadline.
SalesforceStripeOne owner, one fix.
ResolvedThe bug gets an owner in Jira. The three accounts get proactive outreach before renewal. The SLA board clears. One question chain, start to finish.
Jira
SlackThe platform
Want the deeper view of how this works?
The three questions, in order.
From the live resolved graph. The SLA board, the account, and the bug behind both.
The metrics that move.
What support leaders measure when an incident is traced to its blast radius early.
Time to root cause
Five scattered tickets collapse to the one incident behind them.
SLA breach rate
Breaches caught and cleared before they compound across accounts.
Revenue exposure caught early
Support incidents tied to the ARR they threaten, in time to act.
CSAT
The score that recovers when the real driver gets fixed once.
Connects to your support stack.
OAuth in minutes. Tickets, incidents, and accounts resolved into one graph from day one.
A breaching SLA and a slipping renewal
are the same event, seen from two systems.
Design Partner Program
See the incident behind your SLA breaches.
We connect your support stack and trace your breaching tickets to the incidents and renewals behind them. 30 minutes.
- Locked pricing through GA and beyond
- Weekly syncs with the founders
- Custom integrations built in days, not quarters
- First implementation live in 4 weeks
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