One unowned bug. Three renewals at risk.
SixDegree connects tickets, incidents, accounts, products, and renewals in the same operational graph used by the Revenue Graph, so a support escalation can be understood in terms of its root cause and revenue exposure.
Same operational graph. A support view of the relationships already connecting customers, products, issues, and revenue.
Sound familiar?
SLA breaches pile up and nobody can see they all trace to the same incident.
A high-volume account sits on an SMB plan, and the entitlement mismatch only surfaces after CSAT cracks.
One unowned bug spawns tickets across three accounts, logged as three unrelated problems.
The renewal team never hears that the churn risk started as a support incident.
Ask in plain language. Get the board.
| Ticket | Account | Priority | SLA | Incident |
|---|---|---|---|---|
| ZD-4821 | Cascade Logistics | P1 | Breached | Sync Service |
| ZD-4830 | Cascade Logistics | P1 | Breached | Sync Service |
| ZD-4837 | Northwind | P2 | At risk | Sync Service |
| ZD-4840 | Cascade Logistics | P2 | At risk | Sync Service |
| ZD-4852 | Pinnacle Retail | P2 | At risk | Sync Service |
| ZD-4861 | Northwind | P3 | On track | Sync Service |
One incident, traced from the SLA board to the revenue it puts at risk.
A support lead opens SixDegree on a Monday. Three questions, in order. The graph connects the tickets, the incident, and the renewals.
The SLA board.
Act 1"What support tickets are about to breach SLA?" Twelve at risk, three already breached. Every one of them traces back to a single Sync Service incident.
ZendeskThe account drill-down.
Act 2"What is going on with Cascade Logistics from a support angle?" 6 open tickets, 3x their baseline. 2 SLA breaches, CSAT sliding. On an SMB plan doing enterprise volume: an entitlement mismatch.
Zendesk
Salesforce
StripeThe blast radius.
Act 3"Which PagerDuty incident has Zendesk tickets from more than one customer?" It is not just Cascade. One unowned bug in Sync Service, with tickets from three different accounts.
PagerDutyZendeskThe revenue exposure.
Act 3Those three accounts hold $1.2M ARR, and all three are inside their renewal window. A support incident is now a revenue incident, with an owner and a deadline.
SalesforceStripeOne owner, one fix.
ResolvedThe bug gets an owner in Jira. The three accounts get proactive outreach before renewal. The SLA board clears. One question chain, start to finish.
Jira
SlackWant the deeper view of how this works?
The three questions, in order.
From the resolved graph. The SLA board, the account, and the bug behind both.
The metrics that move.
What support leaders measure when an incident is traced to its blast radius early.
Time to root cause
Five scattered tickets collapse to the one incident behind them.
SLA breach rate
Breaches caught and cleared before they compound across accounts.
Revenue exposure caught early
Support incidents tied to the ARR they threaten, in time to act.
CSAT
The score that recovers when the real driver gets fixed once.
Connects to your support stack.
Connect your source systems. Tickets, incidents, and accounts resolved into one operational graph.
ZendeskSalesforcePagerDutyJira
Sentry
IntercomStripeSlackZendesk runs the ticket queue. SixDegree resolves tickets, incidents, and accounts into one graph, so a breaching SLA traces to the bug and the revenue behind it. See how they differ.
A breaching SLA and a slipping renewal
are the same event, seen from two systems.
See the incident behind your SLA breaches.
We connect your support stack and trace your breaching tickets to the incidents and renewals behind them.
Want to work more closely with the team building it? Design Partner Program.