sixdegree
SixDegree/Glean

Search finds the document. It doesn't resolve the business.

Glean is excellent at enterprise search. SixDegree solves a different problem: it resolves connected systems of record into an operational graph, so authorized teams and agents can reason across entities and relationships. Glean remains the search product; SixDegree supplies the cross-system join.

Book a working sessionSee the differences

This is not a rip-and-replace pitch. Keep Glean where it is strongest.

Glean logoGlean
+
SixDegree logoSixDegree
Connected account context
CRM
Support
Product
Billing

Keep the specialist. Connect its signal to the rest of the customer story.

Two different jobs.

Glean ranks documents and messages so people can find the right artifact. SixDegree resolves the same customer, deal, service, or incident across connected operational systems so teams and agents can inspect the relationships and observations around it.

Glean owns its workflow. SixDegree connects that workflow to everything around it.

Where the two differ.

Not a feature checklist. A clear line between the system that runs a workflow and the context layer that connects it.

01

What it produces

GleanA search index of documents and messages
SixDegreeA live graph of resolved entities and relationships
02

Who it serves

GleanPeople looking for a document
SixDegreeTeams and agents acting on resolved operational context
03

Unit of answer

GleanA ranked list of links
SixDegreeA resolved entity with its connected facts
04

Entity resolution

GleanDocuments ranked within their source
SixDegreeThe same customer, deal, or service resolved across connected systems
05

Action depth

GleanPrimarily retrieval-focused, with growing agent capabilities
SixDegreePermitted actions through supported integrations
06

Best-fit use case

GleanCompany-wide knowledge search
SixDegreeOperational execution, wherever the work lives

How they differ in practice.

Search and a connected graph answer different kinds of questions. The difference shows up as soon as the answer needs more than one system.

Glean finds the right document

Glean indexes documents, wikis, chat, and tickets across your company and ranks the most relevant results for a person or an assistant. It is built for questions like "where is the security policy" or "what did we decide about pricing last quarter".

SixDegree resolves the business

SixDegree reads the systems of record themselves, such as Salesforce, Zendesk, Stripe, and product analytics, and resolves the same customer, deal, or service across them. Each fact keeps its source and the time it was observed.

That supports questions like "which renewals this quarter have an open P1 and falling usage", where the answer is a set of accounts with evidence, not a list of documents.

An example

Ask both tools why the Meridian renewal is at risk. Search can return the account plan, a few Slack threads, and a QBR deck. SixDegree returns the account itself: renewal date and value from the CRM, two open escalations from Zendesk, a 30 percent usage drop from product analytics, and a changed invoice amount from Stripe, each linked to its record.

Why teams choose SixDegree

RevOps

01

Ask which deals carry risk outside the CRM. Glean can surface relevant notes; SixDegree connects account observations from CRM, conversations, support, product, and billing systems.

Customer Support

02

Glean can find tickets and related documents. SixDegree can connect related tickets to a shared engineering issue and the affected customer accounts.

Business Operations

03

Glean can find a contract document. SixDegree can relate contract, spend, and usage observations from connected operational systems for review.

Choose the right layer.

Choose Glean when

  • People need to find documents, policies, and conversations across many tools quickly.
  • The answer lives in written knowledge: wikis, docs, decks, and chat history.
  • You want a company-wide assistant grounded in that written knowledge.

Choose SixDegree when

  • The answer depends on live records in systems of record, not documents about them.
  • You need the same customer, deal, or service resolved across CRM, support, billing, and product.
  • Agents need structured, source-backed context they can act on, with each claim traceable to its record.

Frequently asked questions

Is SixDegree a Glean alternative?
They solve different problems. Glean is enterprise search and an assistant over company knowledge. SixDegree builds a live graph of the records in your operational systems. Teams can use both: Glean for finding documents, SixDegree for cross-system account and revenue questions.
Can Glean answer revenue risk questions?
It can find documents and messages about an account. Answering which deals or renewals are at risk requires joining live records from CRM, support, billing, and product usage for the same customer, which is the job SixDegree does.
Does SixDegree index documents?
No. SixDegree reads structured records and relationships from connected systems, such as accounts, opportunities, tickets, invoices, and usage, rather than indexing documents for search.
Can AI agents use SixDegree?
Yes. Authorized agents can query the graph for resolved accounts and the evidence behind them, so their answers are grounded in current records rather than retrieved text.

RevOps is where this lands first. See how SixDegree resolves pipeline truth across Salesforce, Stripe, and the warehouse, so you stop reconciling by hand.

See the RevOps use case

Keep comparing

SixDegree vs GongSixDegree vs GainsightSixDegree vs Zendesk

See the operational graph on your own stack.

Bring one cross-system question. We will map the connected systems behind it and show how SixDegree would resolve the relevant entities, observations, and relationships.

Book a working session